Case Study
Mid-Willamette Valley Community Action Agency
Brand Refresh, Website Redesign
Challenge
Brand Refresh
For starters, we held a brand discovery workshop with key members of MWVCAA’s leadership. This helped them to distill their positioning and primary messages, while finding inspiring new ways to communicate their mission. Along with designing an updated brand identity system, we developed the tagline “Compassion in Motion”, which simply captures their hallmarks: kindness and action. Then, we documented visual and verbal style guidelines in a brand standards booklet.
Programs Unified
We designed an infographic to depict the unified relationship between MWVCAA’s programs and the parent agency. A complementary set of logo versions placed the programs in a consistent, logical hierarchy to the main brand.
Website Redesign
The new MWVCAA website was designed as an extension of their brand, visually and verbally. We created a colorful set of Illustrations to personalize and humanize the experience. A simplified navigation and better content organization made programs easier to find, while giving each of them a consistent format.
As a shift from the previous institutional approach, we helped MWVCAA shape the content from the client’s perspective, focusing on needs and motivations, and avoiding “inside terminology”. The new site offers messages and tools that appeal to the interests of multiple audiences—while prioritizing those needing help. We focused on mobile usability, knowing that most folks seek services with a smartphone as opposed to a laptop or desktop computer.
Brand in Motion
As a critical asset for fundraising and support-building activities, we produced a brand relaunch video to help MWVCAA explain not just what they do—but also what it means to them, and our community.
Results
Here are some highlights of what we accomplished.
18%
Increase in Sessions
32%
Increase in Mobile Usage
600%
Increase in Search Impressions
“Honestly, it's been such an enjoyable experience working with [Cardwell]. We love the website; we love the product. It has been very exciting and I feel very proud to be part of the work they produced.”
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